Help your users understand their sales and support calls faster
Wordcab’s API adds customizable call summaries to applications, so your users can revisit conversations in a fraction of the time.Start with Wordcab
import wordcab wordcab.retrieve_summary.( summary_id = "summary_1234567890" summary_length = 1 )
If your customer can’t quickly review what happened on specific calls, how can they learn from them?
When your customer wants to truly understand what’s happening in their calls, they need to review thousands of past conversations. If they don’t have the time—or the tools—to do it, they’ll miss out on important insights.
Your customers need a quick, accurate summary of every call. But adding this capability to your software is easier said than done.
Your users need just the right amount of information.
If your summaries give too much or too little details, users won’t find them helpful for getting insights about their calls.
Plus, summaries need to be topic-sensitive.
Your users are discussing specific issues and challenges. A practical summarizing solution needs to zero in on the exact topics discussed
Perhaps you’ve tried building your own solution.
If so, you’ll know that creating accurate summaries—with the right level of detail—requires long-term investment in highly specialized data and AI models.
Wordcab lets you generate call summaries at scale and add them to any application
- Connect to our API to build applications that integrate call summaries
- Take any audio file or text transcript and turn it into an easy-to-read call summary
- Save your users thousands of hours each month when they review calls
Adjustable Summary Length Customize the level of detail in your users’ call summaries
Wordcab's API gives you the option of five different summary levels, ranging from most simple to most detailed. Integrate all five and let customers choose between them, or just use the one summary level that’s appropriate for your tool.
Focused Summaries Let users summarize specific topics in their calls
When users enter a prompt or keyword, Wordcab can create a summary of what was said about that topic. So your users’ call summaries always focus on the most important issues.
Reports See the time users save with Wordcab API
As the developer or application owner, you’ll see helpful metrics in the Wordcab dashboard. Get a handy readout of the time your users are saving by reading summaries instead of call transcripts.
Here’s how Wordcab can help you
While your platform identifies trends in conversations, your users still need to revisit individual calls - speed things up with an accurate call summary that sounds human.
Agents can use summaries to understand customer call histories at-a-glance. And supervisors can quickly find the most relevant calls when training their agents.
Automate your internal note-taking process by pushing audio or transcript files directly to Wordcab’s API, and then sending call summaries to your CRM.
Provide customers with summaries of their events, with automatically generated descriptions of keynotes, panels, interviews and more.
Get customizable summaries in 3 simple steps
- Send your transcript or audio file via our simple API
- Poll the API or get a webhook when your summaries are complete
- Customize your summaries by changing their level of detail. Or run Focused Summaries on transcripts to zero in on specific topics in the conversation.
import wordcab summary_id = wordcab.summarize.( display_name = "My Call Summary" summary_lengths = "1,3,5" transcript = [ "Joe: Hey Jill!", "Jill: How are you Joe?" ] ) wordcab.retrieve_summary.( summary_id = summary_id summary_length = 1 )
We provide you with advanced data security
Enterprise-grade security systems mean your data is safe with us. You can manually or automatically delete any personal data from our servers after every API request. And we don't just follow best practices - Wordcab is SOC 2 Type 2 certified, and our systems are designed to be GDPR compliant.
Features coming soon…
- Multiple Languages
- Wordcab currently summarizes in English, with Spanish, Italian, and French in development.
- Emotion Analysis
- Show users what emotions were displayed in conversation, over one or multiple calls.
- One-Line Summaries
- Your users will be able to see a single-line summary of what was discussed in a call.
Get connected to the Wordcab API
Create an account now to get your API key and start summarizing
- Built for developers
- Plug-and-play API
- White-glove integration support