Run contact center voice AI without stacking vendors, costs, and sensitive data paths.
Contact center teams already know the workflow value. The hard part is running full-call QA, summaries, redaction, and automation at scale — without multiplying bills, integrations, and operational risk.
The pilot usually works. The economics and operating model usually do not.
200,000 calls/month at 10 min/call on AWS Transcribe with Call Analytics runs ~$35,250/month ($423k/year) — before redaction, language ID, or egress. Most teams discover those numbers only after scaling past the pilot.
Roughly 70% of call-center agents ask customers to read card or account data aloud — turning every recording into PCI-regulated cardholder data. The 2025 Telus Digital incident (1 PB exfiltrated, $65M ransom demand) is the worst-case version of that problem.
Cost gets worse at scale
A Wordcab production deployment at that volume typically pays back inside 8 months and compounds from there. Stereo channels don't double the bill.
Redaction at the source
Wordcab's redaction model runs inline before transcripts land in storage. PCI-regulated tokens never enter your warehouse — or a vendor's.
The transcript is only the start of the workload.
The hard part is scale, telephony audio, and operating cost.
Wordcab Voice
Supports broad call processing inside a private runtime your team can operate.
Wordcab Think
Turns calls into QA signals, summaries, redaction decisions, escalation routes, and agent-assist workflows.
Wordcab Adapt
Handles noisy telephony audio, speaker overlap, and domain-specific call language.
Deployment model
Fits private cloud, on-prem, hybrid, dedicated, or other approved environments.
Frequently asked questions
Does Wordcab replace our CCaaS or telephony platform?
Why does this matter more at scale?
How does Wordcab help with full-call QA coverage?
Can we isolate environments by client, region, or business unit?
Ship contact center voice AI without burning months of engineering time.
If your team is expanding QA coverage, cutting wrap-up work, handling sensitive call flows, or controlling voice AI cost at scale, Wordcab will map the deployment model and adaptation work for your environment.
Talk to an Engineer
We usually respond within one business day.